Refund policy

Last updated: October 21, 2026

The Bosun’s Daughter works with two partners. Lulu prints and ships our calendars, and SmugMug prints and ships everything ordered from our SmugMug shop: fine-art prints, cards and other merchandise. Each partner handles printing, shipping, returns and cancellations for its own orders under its own terms. This page explains how that works and who to contact.

Calendars (printed by Lulu)

Calendars are printed to order, so they cannot be returned or refunded for a change of mind or an order placed by mistake. Please check the calendar, the quantity and the shipping address before you place your order.

If your calendar arrives damaged, defective or is not the one you ordered, it may qualify for a replacement or refund under Lulu’s terms. Email sandra@thebosunsdaughter.com within 30 days of the date your order shipped, with your order number and a photo of the problem, and we will take it up with Lulu for you. Lulu can’t take inquiries from customers directly, so please contact us rather than Lulu.

Prints, cards and merchandise (from SmugMug)

Orders placed in our SmugMug shop are covered by SmugMug’s satisfaction guarantee, subject to SmugMug’s terms and conditions. If you are unhappy with one of these orders for any reason, please contact SmugMug directly.

Cancelling or changing an order

Calendars are printed to order and go into production soon after you order, so we can’t cancel or change a calendar order once it is placed. For SmugMug orders, contact SmugMug directly.

How refunds are paid

If we refund a calendar order, the refund goes back to your original payment method. Your bank or card company may take up to 10 business days to show it on your statement. SmugMug handles refunds for SmugMug orders.

Contact

Email sandra@thebosunsdaughter.com or use the contact page.